Your membership number is the 9 or 10 digit number we gave you when you first registered your cards. You can find your membership number at the top of your 'Welcome or Renewal letter'.
If you’ve forgotten your membership number or can’t find it, please contact us on 0800 023 4318.
To find out more about your cover, please view the At a glance
Your Sentinel® Gold membership is active throughout the membership period. You can find the membership period at the top of your ‘Welcome letter or Email or Renewal letter’.
You can register as many credit, debit or store cards as you want to. Although registration is not mandatory it will help us to process your claim quickly.
You can register your and household members passport and driving licence numbers with Sentinel®Gold. They are stored on our secure database in case you ever need to retrieve the numbers.
Your membership covers you and anyone living at your address. Household members must be registered on the membership to be covered.
As a Sentinel® Gold member you have access to a 24-hour freephone* service for the reporting of your lost or stolen cards. Simply make one call to us and Sentinel® Gold will arrange to cancel your missing cards with the issuers and request replacements on your behalf.
If you're stranded away from home and the loss or theft of your money and cards means you’re unable to access funds and need emergency cash, Sentinel® Gold can organise emergency cash advances of up to £3,000, to help you.
Cash advances are subject to status and repayable within 30 days of receipt. Emergency Cash Advances are not insurance.
Your first step is to report the loss or theft to Sentinel® Gold and to the police. Then keep all of your original receipts. Fill in a claim form, which we'll send you, and pop it back in the post along with all the documents that we ask you for. That's it.
When you report your lost or stolen cards we will ask you if you would like us to order replacements for you. We will contact your card issuers and request this on your behalf.
Affinion International Limited provides Sentinel® Gold. Affinion International Limited is authorised and regulated by the Financial Conduct Authority (FCA) in respect of insurance mediation activities only. Their Financial Services Register number is 311584. Affinion International Limited acts as an intermediary for arranging the insurance and provides the administration of the associated services. This insurance is underwritten by Allianz Insurance plc. Registered in England number 84638. Registered Office: 57 Ladymead, Guildford, Surrey GU1 1DB, United Kingdom. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Allianz Insurance plc is on the Financial Services Register, registration number 121849. You can check this on the Financial Services Register by visiting the FCA’s website www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.
Call us and our fully trained professional agents will arrange assistance for you with our 24-hour locksmith cover.
We guarantee a 2-hour response time if there is a threat to property although often a locksmith will arrive within 60 minutes.
We can arrange 24-hour recovery and transportation if we are unable to gain entry to your car.
If you have forgotten your Online Password please click on the following link and complete the mandatory steps to reset your password.
If you receive any unsolicited email that claims to come from us that does concern you, please forward this onto our team at email@example.com and we will investigate it further. This type of internet fraud is, unfortunately, on the rise and is called phishing..
The key thing is to be suspicious of all unsolicited or unexpected emails you receive, even if they appear to originate from a trusted source. Although we may contact you by email, we will never ask you to reconfirm your login details or your password in full or personal information. If you receive any email that concerns you please forward them to firstname.lastname@example.org and we will investigate them further.
No, the cover relates to unauthorised use of mobile phone if the if the phone is lost or stolen.
The theft must be reported to the police within 24 hours and a crime reference number obtained if it is a theft claim together with the address of the police station and the police officer’s name. A claim form should be obtained from Sentinel® Gold.
Yes, Sentinel® Gold is valid worldwide therefore when you travel you will have cover for unauthorised use of mobile phone.
Yes, but only if secured in the locked boot of the car or a locked glove compartment and all the vehicles security systems have been activated.
No, an excess is not payable against unauthorised call claims.
You can make a maximum of 3 claims per year.
It is not necessary to register your mobile phone.
Please simply call 0800 023 4318. Calls to a 0800 number are free from BT landlines. For all other network service providers charges may apply.