Card Cancellation and Associated Services

Card Loss and Theft Replacement Services

As a Sentinel® Gold member you have access to a 24-hour freephone* service for the reporting of your lost or stolen cards. Simply make one call to us and Sentinel® Gold will arrange to cancel your missing cards with the issuers and request replacements on your behalf.

Emergency Cash Advances

If you’re stranded away from home and the loss or theft of your money and cards means you’re unable to access funds and need emergency cash, we can organise emergency cash advances of up to £3,000 to help you.

You can also receive additional emergency advances of up to £5,000 to pay for travel tickets for you and any of your registered household members.

We can also provide an emergency hotel bill advance of up to £3,000 and to allow you to complete your journey we’ll provide up to £750 to cover any other transport charges. Cash advances are subject to status and repayable within 30 days of receipt. Emergency Cash Advances are not insurance.

Communications Costs Insurance

Up to £800 to cover the costs of dealing with an incident - the loss or theft of your wallet, purse, handbag, briefcase, personal money or identity documents.

For your keys and luggage

As a Sentinel® Gold member you can request Sentinel® key-tag, luggage tags and set of stickers to be sent to you. These carry a unique reference number which means that should your keys or luggage go missing and are then found by a member of the public we can help get them returned promptly to you.

Your helpline card

Sentinel® Gold also provides you with a free Helpline card so that you have our details to hand in the event of an emergency.


If you are at significant risk of fraud following the loss or theft of your personal identity documents and cards, we may recommend that we register your details with CIFAS, the UK’s leading fraud prevention service. CIFAS Protective registration, can help to reduce the risk of your personal details being used fraudulently to obtain credit or other products and services in your name.

Sentinel® Gold

Image of credit cards

Protecting your keys, your bag, your money and your peace of mind.

Existing customers

0800 023 4318